Support Services

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BBRS offers three types of support :

  • Pro-Active Support
  • Reactive Support
  • Operation Services

Pro-Active Support

  • Network and Application Performance Monitoring
  • SLA Monitoring for both Network and Applications
  • Trend Analysis and preventive maintenance
  • Infrastructure Evolution Planning
  • Remote-Support

Reactive Support

  • Remote and On-Site Support
  • Root-cause analysis and in-depth correlation to pinpoint the origin of a problem
  • Remediation

Operation Services

  • Residential Engineer, to proactively support your network
  • Issues identified that might affect your network are communicated before there is problem
  • Trouble spots and resolution are communicated to other parts of your organization (geographically or functionally)
  • Speeds open-issue resolution
  • Knowledge-sharing between BBRS Consultant and your technical staff
  • Provides on-going education on technology and products
  • Suggests network improvements based on your developing needs and product features
  • Coordinates proof-of-concept validation for network changes
  • Notifies you of critical issues with existing products
  • Conducts conference calls with vendors to discuss relevant issues that impact your network operations